Help & Support
Hi, Kaylie the owner here!💕
As a small family owned business, we have the honor of being able to work one-on-one with our customers, ensuring each and every customer is happy! If you have an issue, question or concern, please reach out!
Get in Touch:
The best way to reach me is through my online chat. My office hours are Mon-Fri 9am - 5pm. I'm unavailable on the weekends & all major holidays. I strive to respond quickly, usually within a few hours.
Policies:
✨Returns: We do not offer returns. All of our items are either handmade by our family or are one of a kind! If you have an issue with your order, please send us a message here and we will happily assist.
✨Exchanges: We do not typically offer exchanges as each item is made specifically for each customer. But please email us if you do need to exchange and we'll see if we can accommodate the request.
✨Cancellations: We can only cancel your order as long as it has not began production. We begin orders very quickly, so cancellations are not always possible. Cancellations must be made within 12-24 hours. For custom orders, if we have started the design work or have sent a proof, a $15 cancellation fee will be applied when cancelling the order.
✨Changes: Please contact us immediately if you need to make a change to your order. We will check your order status and see if we can make any changes. Most orders begin production right away, so changes are not always possible.
✨Shipping: We ship our orders UPS and USPS. If you place an order for multiple items, we may ship those items separately with separate tracking numbers. We cannot guarantee they will deliver the same day. All orders are shipped a standard shipping method. If you need to upgrade your shipping to a faster method, please reach out. Tracking and INSURANCE is included with EVERY order. We cover the cost to insure every order, so that you have peace of mind. **If for any reason your order cannot be delivered due to address or availablity issues and your package is returned to us, it is the customers responsibility to pay for the order to be re-shipped.
✨Sales & Discounts: Mulberry Market runs sales throughout the year! Please note that we do not honor sales from previous dates. When you place your order, you receive the current sale price which cannot be altered. If for any reason you place your order during a sale and do not see that the sale price has applied, please let us know the day you place your order so that we can correct it.
✨Client Relationship: We aim to maintain a respectful, positive and friendly environment for both our customers and us. If at any time we feel as though the communication between us and a client have become aggressive, harassing, or threatening, we reserve the right to cease all further work and communication with that client and send the order as is or CANCEL the order entirely. We reserve the right to CANCEL an order, without prior notice, if that order goes against our policies or contains vulgar language or images.
FAQ:
- Do you take custom orders? Yes! We love custom orders. Here's the link to where you can create your own custom sign: If you would like us to create your custom design for you, please follow this link instead:
- My order arrived damaged! What do I do? We're so sorry that your order arrived damaged. Please start a chat and send us all the details and upload an image of the damages, including the shipping box please. The good news is that all orders are insured, so we will happily make you a free replacement and ensure you are happy.
- Where are you located? We are located in Lithia, FL (near Tampa!) We make and ship all of our products from our farm.
- Do you have gift cards? Yes, you can purchase a gift card here.