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We print our designs using permanent UV Ink. Unlike vinyl stickers and paint, our signs are permanent and will not fade, wash off, or smear. Your sign will LAST and can even be displayed outdoors!
Mulberry Market runs sales throughout the year! Please note that we do not honor sales from previous dates, or if your order has been placed and a new sale begins before your order has shipped. When you place your order, you receive the current sale price which cannot be altered.
If for any reason you place your order during a sale and do not see that the sale price has applied, please let us know the day you place your order so that we can correct it. If your order has been in our queue for more than 48 hours, it can no longer be corrected/changed.
We aim to maintain a respectful, positive and non-threatening environment for both our clients and our team. If at any time a team member of Mulberry Market Designs feels as though the communications between them and the client have become aggressive, harassing or threatening, we reserve the right to cease all further work and communication with that client and send your order as is or cancel the order entirely.
Our items are handmade to order in 7-10 business days. We ship WORLDWIDE!
- Our signs ship UPS ground with tracking
- Once shipped, delivery takes an average 4-5 business days within the continental U.S.
- International orders can take an average of 8-14 business days to be delivered once shipped. (Please note that tracking sometimes stops updating once the package leaves the U.S.)
- Although unlikely, import fees can apply to some international orders like Canada or UK. We are not responsible for these import fees.
- If a signature is required, please request this when ordering. We do not include this automatically for shipments.
- We insure your order up to $100. If you would like to add additional insurance, please let us know when ordering.
Damages are unlikely with our shipments because we package each and every product with the highest quality of packaging materials & care. If in the rare chance your package arrives damaged, we will provide a free replacement and happily make it right! You must report this damage within 14 days of receiving your order and we require you to send photos of the damages.
Mulberry Market Designs is not responsible for lost or stolen packages. We provide tracking for you to monitor your shipment until delivery. If in the very rare chance your package is stolen or lost, we will help you file a claim for your package and then help you re-order your products or provide a refund once the claim has processed. Signature's are not included with our shipments, so if you prefer a signature, please request this when ordering. Your package is automatically insured for up to $100. If your order is to exceed $100 and you want to apply more insurance coverage, please request this when ordering.
To ensure your package arrives in plenty of time, please provide ample shipping time, or purchase expedited shipping. Mulberry Market Designs is not responsible for packages arriving late and cannot issue refunds if your package arrives later than expected. If your order is time sensitive, please let us know when ordering so that we can ensure we can accommodate your request.
Mulberry Market Designs does not offer returns for any reason other than a damaged or defective sign. All signs are each handmade to order. If for any reason there is a problem with your sign, we would be happy to help! We require a picture of the entire sign and zoomed images of any defects or problems. We urge you to inspect your sign as soon as you receive it to ensure it arrived in perfect condition.
Please contact us immediately if you need to make a change to your order. We will check your order status and see if we can make any changes. Most orders begin production right away, so changes are not always possible.
Our current lead time is 7-10 business days. Please keep in mind this is an estimated time frame but we work hard to ensure your order is shipped early or on schedule. You can check the progress of your order here.
Our customer service is available Monday - Friday | 9am - 5pm (No weekends or holidays) Our store remains open 24/7!
If you send an email over the weekend, please patiently await our response by Monday and please refrain from sending multiple emails, as this will cause your email thread to be bumped to the back of our list which will take longer. Due to our high volume of emails, we do our best to respond within a few hours up to one day. Sometimes correspondence can take a little longer during our busy seasons.
We hope you found your answer in our FAQs or policies! If you still have questions, you can send us a chat by clicking the "chat with us" button on the bottom of your screen. Our contact hours are M-F 9am - 5pm. If you send us a chat after hours, we will happily reply the following business day.