How Can We Help?
We're so sorry that your order arrived damaged. We would be happy to help! Please send us a photo of the damages by starting a chat on our website or sending us an email at info@mulberrymarketdesigns.com. We are eager to do all that we can to ensure this problem is resolved for you and that you're experience with Mulberry Market is a positive one!
- IMPORTANT:
- Please ensure you let us know of your issue within 14 days of receiving your order.
- If your address was entered wrong at checkout, Mulberry Market is not liable.
We're so sorry that you cannot find your package. We would be happy to help! Please first check your tracking number to confirm where your delivery was left. UPS typically provides proof of delivery with an image. If you are sure that your package is missing or stolen, we will happily help you file a claim with UPS to ensure they take care of you. Please start a chat on our website with your order info, or send us an email at info@mulberrymarketdesigns.com.
- Please ensure you file your claim with 7 days of confirmed delivery.
- If your address was entered wrong at checkout, Mulberry Market is not liable.
Hello! We always want to ensure our customers can easily reach us. That's why we have a few forms of communication. :) The fastest and easiest way to reach out is through our online chat. Customer service is available Mon-Fri (9-5pm EST). We are closed Weekends and Major Holidays. You can also email us at info@mulberrymarketdesigns.com (We strive to respond within 24 hours) or our phone line 813-441-4877. If you do not receive an email back within 1-2 business days, please resend your email in case it was not received.
Due to the nature of our handmade designs, Mulberry Market Designs does not offer returns. Our items are final sale. Each sign is made by hand, to order. We create each order individually for each customer. If for any reason there is a problem with your order, please send us a chat or email so we can promptly help. :)
We can only cancel your order as long as it has not began production. We ship orders very quickly, so cancellations are not always possible. Cancellations must be made within 12-24 hours, due to our fast production. Once an order begins production, we cannot process a cancellation.
For custom orders, we can only cancel the order before the order has began production. If we have started the design work or have sent a proof, a $15 cancellation fee will be applied when cancelling the order.
We reserve the right to CANCEL, without prior notice, any order containing vulgar language or images.
Please contact us immediately if you need to make a change to your order. We will check your order status and see if we can make any changes. Most orders begin production right away, so changes are not always possible.
- Large orders ship UPS / Small orders ship USPS
- Once shipped, delivery takes an average 4-5 business days within the continental U.S.
- International orders can take an average of 8-14 business days to be delivered once shipped. (Please note that tracking sometimes stops updating once the package leaves the U.S.)
- Import fees can apply to some international orders like Canada or UK. We are not responsible for these import fees.
- If a signature is required, please request this when ordering. We do not include this automatically for shipments.
- If you would like to add shipping insurance to your order, please let us know when ordering.
- **If for any reason your order cannot be delivered due to address or availablity issues and your package is returned to us, it is the customers responsibility to pay for the order to be re-shipped.
To ensure your package arrives in plenty of time, please provide ample shipping time, or purchase expedited shipping. Mulberry Market Designs is not responsible for packages arriving late and cannot issue refunds if your package arrives later than expected. If your order is time sensitive, please let us know before ordering so that we can ensure we can accommodate your request.
Mulberry Market runs sales throughout the year! Please note that we do not honor sales from previous dates, or if your order has been placed and a new sale begins before your order has shipped. When you place your order, you receive the current sale price which cannot be altered.
If for any reason you place your order during a sale and do not see that the sale price has applied, please let us know the day you place your order so that we can correct it. If your order has been in our queue for more than 48 hours, it can no longer be corrected/changed.
We aim to maintain a respectful, positive and non-threatening environment for both our clients and our team. If at any time a team member of Mulberry Market Designs feels as though the communications between them and the client have become aggressive, harassing or threatening, we reserve the right to cease all further work and communication with that client and send your order as is or CANCEL the order entirely.
We reserve the right to CANCEL an order, without prior notice, if that order goes against our policies or contains vulgar language or images.
We're happy to help! Just send us a chat or email (custom@mulberrymarketdesigns.com) with your questions (you can attach screenshots or files as well) and we'll get back to you shortly. Please keep in mind that if you would like our design team to create your design, there is a $20 upcharge.
When using our designer, the preview often times looks a little blurry because it is compressing your files. If your file is high resolution when you upload it, it will be high resolution when we receive it. Still not sure? Just let us know and we will check your design on our end for you! Please note, we do not check designs unless requested.
We love creating custom photo signs! Please be sure to upload a high resolution photo for printing. If your photo is blurry, it will print blurry. We print your photos exactly as they are provided. If you need us to check your images before submitting, you can send us a chat or email and we will be happy to take a look.
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