How Can We Help?
We're so sorry that your order arrived damaged. We would be happy to help! Please click HERE to get in touch with us quickly so that we can rectify this for you. We are eager to do all that we can to ensure you're experience with Mulberry Market is a positive one!
Due to the nature of our handmade designs, Mulberry Market Designs does not offer returns. Our items are final sale. Each sign is made by hand, to order. If for any reason there is a problem with your order, please send us a chat so we can promptly help.
We accept cancellations as long as your order has not been completed or shipped. We ship orders very quickly, so cancellations are not always possible. Any order requiring a cancellation after the order has been made will incur a restocking fee.
Please contact us immediately if you need to make a change to your order. We will check your order status and see if we can make any changes. Most orders begin production right away, so changes are not always possible.
- Our signs ship UPS ground with tracking
- Once shipped, delivery takes an average 4-5 business days within the continental U.S.
- International orders can take an average of 8-14 business days to be delivered once shipped. (Please note that tracking sometimes stops updating once the package leaves the U.S.)
- Although unlikely, import fees can apply to some international orders like Canada or UK. We are not responsible for these import fees.
- If a signature is required, please request this when ordering. We do not include this automatically for shipments.
- We insure your order up to $100. If you would like to add additional insurance, please let us know when ordering.
To ensure your package arrives in plenty of time, please provide ample shipping time, or purchase expedited shipping. Mulberry Market Designs is not responsible for packages arriving late and cannot issue refunds if your package arrives later than expected. If your order is time sensitive, please let us know before ordering so that we can ensure we can accommodate your request.
Mulberry Market runs sales throughout the year! Please note that we do not honor sales from previous dates, or if your order has been placed and a new sale begins before your order has shipped. When you place your order, you receive the current sale price which cannot be altered.
If for any reason you place your order during a sale and do not see that the sale price has applied, please let us know the day you place your order so that we can correct it. If your order has been in our queue for more than 48 hours, it can no longer be corrected/changed.
We aim to maintain a respectful, positive and non-threatening environment for both our clients and our team. If at any time a team member of Mulberry Market Designs feels as though the communications between them and the client have become aggressive, harassing or threatening, we reserve the right to cease all further work and communication with that client and send your order as is or cancel the order entirely.
We would love to create a custom sign for you! Click HERE to start creating your own sign using our custom designer.
When using our designer, the preview often times looks a little blurry because it is compressing your files. If your file is high resolution when you upload it, it will be high resolution when we receive it. Still not sure? Just let us know and we will check your design on our end for you! Please note, we do not check designs unless requested.