✦ SHIP DATES:
Your order will be shipped in the order that it is received based on our current lead time listed above. It can fluctuate by a few days depending on our workload, and your place in line with our orders. To ensure your order arrives in plenty of time, please provide your wedding date or need by date and ensure you provide enough shipping time.
✦ LARGE ORDERS:
If you plan to place a large order, please note that at least 1 week will be applied to our current lead time to complete your order. We are happy to provide an est. ship date if you send us a message with the items you wish to order.
When placing your order, please direct all questions or special requests to our inbox! We generally do not review your receipt, until your order comes due. It's also important to provide your need by date with your order to ensure it arrives in time.
We ship worldwide! Tracking is provided once your item ships. We are not responsible for lost or damaged packages, as well as custom fees. If ever your package does go missing or arrives damaged, please let us know and we'll do our best to help asap!
✦ CANCELLATIONS / RETURNS / EXCHANGES: Mulberry Market Designs does not accept returns or exchanges. Cancellations are accepted only within 2 days. If you wish to cancel and it has been more than 2 days, we will happily provide store credit. On a case by case basis, we will cancel your order if the item can be restocked, but a 20% restocking fee can apply. We do not accept cancellations for custom orders, since this type of order requires a great deal of time to discuss, create, and make availability for. Thank you for your understanding!
✦ INCORRECT OR DAMAGED ORDERS:
We hate when mistakes happen or something arrives damaged, but we happily want to make it right for you, so please reach out to us immediately! That way we can promptly handle any issues or mistakes, and ensure you are very satisfied with your order and the resolution to your problem. Please read our response times to be aware of when you will receive a response.