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Frequently Asked Questions

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What is your lead time?

Most custom items will completed and shipped within 6-7 weeks, due to high demand. Some items (like non-personalized wooden signs, can have a 4 week lead time) Just check our individual listings to know the lead time for each item.

 

Do you accept returns or exchanges?

Mulberry Market Designs does not accept returns or exchanges. But if you have an issue with your order, please reach out to us so we can see how to help!

 

Can you create something custom for me?

Absolutely! We welcome custom designs. Just send us a message (preferably on Etsy) with detailed info regarding size, colors, design, etc. so that we can help with a timely response and pricing to help you with your custom order.

 

Are your designs created with fonts, stencils, or vinyl stickers?

No, every item in our store is freely hand painted by Kaylie, the artist. Each piece of wood or acrylic is hand selected, cut in house, and prepped by our team for painting. We use quality materials and permanent paint to ensure a long lasting design. Fonts are not used, as Kaylie's handwriting is unique to her designs and exclusively found only at Mulberry Market Designs. You can check out our Instagram to see the artist paint by hand!

 

Hours of business and response times?

You can shop Mulberry Market Designs on Etsy, 24 hours a day! Our response times can be 1-2 days, due to a high volume of emails, although we strive to respond to each email as quickly as possible. We do not answer emails on the weekends or major holidays.